Website Maintenance & Support
Monthly care: security, backups, uptime, performance.
Websites don't fail because they were built poorly — they fail because nobody owns them after launch. Our maintenance plans give a single senior team accountability for security, backups, uptime, performance, and the small fixes that always pile up.
Plans scale from baseline care to business-critical SLAs with 1-hour response and dedicated developer hours every month.
Common problems
- Core, theme, and plugin updates falling months behind
- No verified backups or untested restore process
- Slow site issues that nobody has time to investigate
- Security alerts going unread until something breaks
What's included
- Weekly security updates with staged testing
- Daily off-site backups with monthly restore tests
- 24/7 uptime monitoring with alerts to a real human
- Monthly performance and Core Web Vitals review
- Included dev hours for bug fixes and small changes
- Monthly report with everything done and recommendations
How we deliver
The same disciplined process across every engagement.
We map your current maintenance setup, surface risks, and align on outcomes before any work begins.
A written plan with deliverables, milestones, owners, and a fixed timeline you can hold us to.
Senior engineers do the work in short iterations with daily updates and zero-surprise change control.
QA, performance checks, documentation, and a 30-day post-launch warranty on everything we ship.
What you can expect
Frequently asked
How fast can you start on maintenance plans?
Most engagements kick off within 3–5 business days. Emergencies start in under 60 minutes.
Do you sign NDAs and MSAs?
Yes. We're SOC 2-aligned, NDA-ready on day one, and can work under your MSA or ours.
What does pricing look like?
Fixed-fee for defined scopes, monthly retainers for ongoing work, and emergency rates for critical incidents. No long lock-ins.
Who actually does the work?
Senior US/Canada-aligned engineers with 8+ years of experience. No offshore triage, no junior handoffs.
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Book a free 30-minute consultation. We'll audit your site, identify wins, and map out a clear plan.