Insurance Claims Administration Portal

An integration layer reads policy details, documents and outstanding actions from the three existing systems, so the portal can show a single claim view without replacing any of them. Handlers see the policy, documents, history and next actions on one screen.

The unified queue shows each handler what needs attention, ordered by urgency and SLA, so nobody has to cross-check a spreadsheet against two other systems to know what to do next.

• Policy, documents and actions on one screen
• Integration layer over three existing systems
• A queue ordered by urgency and SLA

Claim forms are long and differ by claim type: a property claim asks about the premises and cause of loss, a motor fleet claim about vehicles and drivers, a liability claim about the claimant and injury. Angular reactive forms show only the questions that apply and validate answers as the handler types.

Standalone components and lazy-loaded feature modules keep the application fast despite its size, and state is managed with RxJS and NgRx so the claim view always reflects the latest data from every system.

• Questions that change with the claim type
• Validation as the handler types
• Lazy-loaded modules keep a large app fast

Handlers sign in with the broker’s existing identity provider through OpenID Connect single sign-on, so there are no new passwords to manage and leavers lose access as soon as their account is disabled centrally.

Role-based access controls which claim types each handler can see and what actions they can take, so sensitive claims are visible only to the right people and higher-value decisions follow the broker’s approval rules.

• OpenID Connect SSO with the existing identity provider
• Access by role and claim type
• Central control when people join or leave

Every action — a status change, a note, an approval, a document added — writes to an immutable audit log with the user and time. That complete trail satisfied the broker’s internal compliance review and makes answering questions about a claim straightforward.

Because the portal knows every claim’s stage and timings, SLA reporting is generated automatically instead of assembled manually each month. Team leaders see breaches coming in time to act rather than discovering them in a monthly report.

• Immutable audit log for every claim action
• SLA reports generated automatically
• Early warning before SLAs are breached