Property Management & Tenant Portal

Reporting a repair takes a few guided steps: where in the home, what the problem is, an optional photo and how urgent it feels. The tenant then sees the job move from reported to assigned, booked and fixed, with updates at each stage.

Because tenants can see progress for themselves, maintenance calls to the office dropped sharply. People call when they are worried nothing is happening; the portal shows them that something is.

• Guided repair reporting with photos
• Live job status for tenants
• Rent, documents and tenancy details in one place

Contractors receive jobs in their own view, accept them, book a visit and close them with photos and notes. Every step is time-stamped on the job’s timeline, so the office, the tenant and the owner all see the same history.

That timeline is what ends arguments. When an owner questions an invoice or a tenant says nobody turned up, the record shows exactly what happened. Average repair completion time fell by nine days.

Rent payments and arrears are tracked in the back office, with card payments handled through Stripe. At the end of each month, statements are generated as PDFs and sent to owners automatically by queued jobs, so the team no longer assembles them by hand and owners no longer need to chase.

• Rent and arrears tracking
• Automated monthly PDF statements
• Repair costs itemised against each property

Before the platform, nobody could say how long repairs took, because the whiteboard recorded only what was open today. Now every job has a reported time, an assignment time, a visit and a completion, so the company can see real averages by property, by contractor and by type of problem.

That data shapes decisions. Slow categories get attention, contractors are chosen on evidence, and owners receive clear explanations when a repair takes longer than expected. It is the main reason average repair completion time came down by nine days rather than simply feeling faster.

Gas safety certificates, electrical reports and other compliance documents have expiry dates that carry legal consequences. The platform stores each certificate against its property and uses Redis queues, monitored with Laravel Horizon, to send reminders well before expiry.

Certificate expiries are now flagged in advance instead of missed, giving the company and its owners confidence that obligations are covered.